Shipping policy

Shipping and Handling

Some items cannot be shipped via UPS, due to size, weight and hazardous materials restrictions. Shipping and handling rates are subject to change without notice. Additional charges may apply for shipments to Alaska and Hawaii.  

We strive to ensure shipping charges are as accurate as possible, but in some cases, these charges may be calculated incorrectly on our website. We will do our best to capture these variances and address each one as they arrive.

Automatic Waterer Parts utilizes fourteen warehouses across the United States.  We do our best to ship from the warehouse nearest you to ensure speedy delivery of your product.  In some cases, you may receive your order in several packages and we will do our best to notify should this happen and provide you with all tracking information.  We welcome you to contact us if you have any questions or concerns regarding your shipment, transit times or shipping methods. 

Shipping Times

Shipping times stated are an estimate provided by the shipping companies.  We cannot guarantee that the items will arrive in the estimated time that is provided at checkout.  We will do our best to ship immediately or the next business day and will send tracking via email.  No discounts, refunds or reimbursements will be provided if shipping is delayed for reasons out of our control.

Oversize Products

Products that exceed UPS and FedEx shipping capability will be shipped freight.  We will contact you with the most cost-effective freight quote once the order is placed.  The freight cost will be charged separately.   Need a freight quote prior to ordering? Contact us direct at orders@automaticwatererparts.com with the products you are interested in and your zip code. 

When will my order ship?

Orders that are able to ship via USPS or UPS will be shipped the same day or next business day, depending on when the order was placed. Shipping holidays excluded.  Unless noted on the order, if your product is on backorder, you will be notified and your order will ship once the product is in stock.  We strive to ship your product as quickly and as efficiently as possible. 

Any order placed after 2 PM CST typically ships the next business day.  

NEXT DAY AIR

Please note: If your order is placed after business hours or outside of our late afternoon shipping window, next day air begins the following business day.  Saturday delivery may not be available in all areas.  

Where do you ship?

At this time, we ship within the United States only.  

Normal Shipping times?

We ship from Iowa and other locations in the US.  Normal shipping time is between 2-5 days or USPS and 2-4 days for UPS.  Allow extra time during the holidays or for natural disasters.   

What if my package is delayed by the shipping service?

Expect shipping delays during the holidays or if a natural disaster occurs. We will do our best to help you find your delayed package. However, Automatic Waterer Parts is not responsible for shipping delays caused by the shipping companies and will not reimburse or refund shipping costs should the delay be out of our control.  Any claims for reimbursements must be filed with the shipping company.  

Damaged Packages?

Packages can become damaged during shipment for situations out of our control.  If your product was damaged in the process, please send your order number along with photos of the damaged package and product to orders@automaticwatererparts.com so a claim can be filed. 

Lost or stolen packages?

Automatic Waterers Parts provides all tracking information. Packages shipped via the Postal Service and UPS are now GPS-tracked for shipping confirmation.  

Steps to follow if your package has not arrived. 

  1. Check with others who visit the property or pick up mail to ensure they haven't set the package aside.
  2. Visit with your local postal service or UPS for delivery information.

If you believe that your package was stolen, contact your local authorities. Automatic Waterer Parts is not responsible for packages once they have been delivered. We will not issue refunds or reimbursements.

Package did not arrive or Missing Package

Missing package claims must be made within 10 days of the shown delivery date.  No exceptions.  This allows the shipping company to address the missing package immediately and without delay.  Automatic Waterer Parts will work with the coordinating shipping companies to locate your product.  We will not send replacements or additional shipping until ample time has passed to track the package.  Any claims outside the 10-day period are the customer's responsibility.  

Combining packages 

Unfortunately, due to the high volume of packages shipped, we may not be able to combine packages if orders are placed at separate times.  We will only grant shipping refunds if the orders were combined at the time of shipment. 

Order & Shipping Verification

To protect Automatic Waterer Parts and our customers, we may hold certain orders for additional verification before shipment.

Orders displaying a significant or unusual difference between the purchaser's location, billing information, and final shipping destination may be reviewed and verified before being released for shipment. We may request additional information from the purchaser to confirm the legitimacy of the transaction and delivery destination.

Orders shipped to freight forwarders, forwarding warehouses, export facilities, reshipping companies, or similar third-party destinations will not ship until Automatic Waterer Parts verifies and approves the order and destination. Automatic Waterer Parts may cancel orders at its discretion and issue a full refund.

Right to Refuse or Cancel Orders

Automatic Waterer Parts reserves the right to refuse, hold, or cancel any order at any time, including after an order has been submitted or payment has been processed.

This may include, but is not limited to, orders involving:

  • Suspected fraud or unauthorized transactions
  • Unverifiable billing, purchaser, or shipping information
  • Freight forwarders or third-party shipping destinations that cannot be verified
  • Significant discrepancies between the purchase location and final delivery destination
  • Requests to use a customer's own shipping or freight company
  • Incorrectly calculated shipping or freight charges
  • Product availability or inventory errors
  • Carrier, warehouse, manufacturer, or shipping restrictions
  • Orders that cannot be safely or reasonably fulfilled through PeteCo Supply's approved shipping network